FAQs

WHAT IS THE COST OF SHIPPING?

Shipping is $15 flat rate, except for Daily Physical Activity Kits ($30) and Social and Emotional Well-being Booster Kits ($20). Local pickup is available in Edmonton, Alberta at the Percy Page Centre (11759 Groat Road). 


HOW DO I ACCESS MY VIRTUAL OR DOWNLOADABLE PRODUCTS?

Once your order has been processed, you will receive an email with a link to your products. They can also be accessed using My Account, under Order History. Some products can only be downloaded once, so be sure to save them to a safe location.


DOES MY BILLING ADDRESS NEED TO MATCH MY CREDIT CARD ADDRESS?

Yes. This is a security function. If you are using a school-issued card and do not know the correct billing address, please contact us for alternate arrangements.


WHAT IS YOUR RETURN POLICY?

  • Damaged or defective products presented within 30 days of product arrival will be handled on a case-by-case basis.
  • Returns on physical products in original packaging will be accepted, minus 10% restocking fee, within 30 days of product arrival. Customer pays return shipping.
  • No refunds on virtual/downloadable products.

HOW CAN I REACH YOU IF I AM HAVING TROUBLES?

Please visit this page to submit an enquiry detailing any issues you run into.


DISCLAIMER

While Ever Active Schools has tried to develop tools and activities that can be used by most individuals, there are always risks involved with any physical activity, and the risk of injury is always present and cannot be entirely eliminated. If at any time while using our interactive products or while participating in our learning opportunities, you feel discomfort or strain, stop immediately and get medical attention if necessary. If you are under 18 years of age, please use our activity tools and classes only with the supervision of an adult.

You should consult a medical doctor before starting any activity program. It is your responsibility to notify your teacher or supervisor or parent, if under the age of 18, of any health concerns before using our products or participating in our online classes. It is the responsibility of parents, teachers, or program leaders to supervise the activities of anyone under the age of 18.

By purchasing or downloading our products or by participating in our learning opportunities, you agree that you have read and understood everything written herein and that you alone are responsible for any injury that may result from use of our products or learning opportunities in any way.

Ever Active Schools, its employees, volunteers, directors, contractors and facilitators (“Ever Active”) are not liable for any injury, or damages, to person or property, resulting from the download, use, reliance on or participation in, its products or participating in any learning opportunities. You assume all responsibility and risk for the use of the resources available on or through this web page or our YouTube channel. There is no warranty created by Ever Active Schools through its advice or information provided on any media platform or through download of product. Reliance on such advice, information, product or the content of this web page or the Ever Active Schools YouTube channel, is solely at your own risk, including without limitation any safety guidelines, resources or precautions related to the use of any Ever Active Schools products. Ever Active Schools disclaims any liability for injury, death or damages resulting from the use of products or participation in learning opportunities.